Refund policy

At CottagecoreOfficial.com, we want you to feel comfortable and confident when shopping with us. If something isn’t right, we’re here to help.

Return & Refund Window

Customers can request a return or refund within 10 days of receiving their order.
To qualify, the item must be unused, in its original condition, and include all tags, packaging, and accessories.

Non-Returnable Items

Some products are specially made for each customer and cannot be returned or refunded. These include:
• Wedding dresses
• Custom-made gowns
• Made-to-order clothing
• Personalized items
• Any product marked as “non-returnable” on the product page
If a custom item arrives damaged or very different from what was described, you can contact us for a review.

How to Start a Return

Email us with your:
• Order number
• Photos of the item
• Short explanation of the issue
Our team will reply with return instructions.

Refund Process

Once the returned item is received and inspected, a refund will be issued to your original payment method.
Shipping fees are non-refundable.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Damaged or Wrong Items

If your product arrives damaged or incorrect, contact us within 48 hours with photos. After verification, we will replace or refund the item.

Order Cancellations

Orders can be canceled within 12 hours of purchase.
Custom items cannot be canceled once production begins.

Late or Missing Refunds

Refunds usually take 5–10 business days to appear depending on your bank or card provider. If you don’t see your refund after this time, contact us and your bank.

For any questions, reach out to us using our contact form.